Frequently Asked Questions
Got questions? We've got answers.
Orders & Payments
How do I place an order?
Browse our collections, choose your size and add the item to your cart. Proceed to checkout and follow the steps to complete your purchase. We accept UPI, credit/debit cards, net banking.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement. After that, your order enters our fulfillment process. Contact us at contact@riventofashion.com as soon as possible if you need to make changes.
Is Cash on Delivery available?
Yes, Cash on Delivery is available for eligible PIN codes across India. COD orders may be confirmed by phone or WhatsApp before dispatch. We also accept prepaid payments through UPI, credit/debit cards and net banking.
Sizing & Fit
What is the fit like? Should I size up?
Rivento offers classic-fit, oversized, polo and sleeveless styles. The fit varies by product, so check the fit mentioned on each product page and compare your measurements with our Size Guide. For an oversized product, choose your regular size for the intended relaxed fit unless the product page recommends otherwise.
What materials are your products made from?
Our products use carefully selected fabrics based on the fit and style. These may include 100% cotton, cotton-Lycra blends, bamboo-based fabrics and other premium blends. Fabric weights generally range from 160 to 250 GSM. Please check each product page for the exact fabric composition, GSM and specifications.
Our products use carefully selected fabrics based on the fit and style. These may include 100% cotton, cotton-Lycra blends, bamboo-based fabrics and other premium blends. Fabric weights generally range from 160 to 250 GSM. Please check each product page for the exact fabric composition, GSM and specifications.
Shipping & Delivery
How long does delivery take?
Standard shipping takes 3–7 business days. Express shipping (1–3 business days) is available for ₹99. Orders are typically processed within 24–48 hours.
How do I track my order?
Once your order ships, you'll receive a tracking number via email and SMS. You can use this to track your package on our courier partner's website.
Do you ship internationally?
Currently, we ship within India only. International shipping is something we're actively working on — stay tuned!
Returns & Refunds
What is your return policy?
We offer a 7-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. See our Shipping & Returns page for full details.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Refunds are credited to your original payment method.
Still have questions?
Reach out to us at contact@riventofashion.com and we'll get back to you within 24 hours.